Returns Policy

Kathco Jewellery guarantees satisfaction - I want you to LOVE your pieces! If your order does not meet your expectations in any way, a return or exchange may be done. Please notify me within one week of receiving your order for an exchange or full refund (excluding paypal fees and shipping costs). Upon contact, further instructions will be given on the return procedure.

Please note that items must be returned to me in their original condition. Items will not be refunded if we receive them damaged due to poor packaging on your part.

It is strongly recommended that returns are sent back with insurance. I will not refund a returned item if it is lost in the mail.

Custom pieces are NON-REFUNDABLE : including necklaces and bracelets made to your size.