Shop Policies

Hello thanks for visiting
Feel free to contact me through etsy convos with any questions or if you need more than the quantity i have listed of any item.Good customer service is important to me and communication is the best way to achieve it

Payment Payment is accepted through Paypal only and must be made within 24 hrs of placing your order otherwise the item will be re listed.

**IMPORTANT**
Please ensure your Etsy address matches your Paypal shipping address. Orders will be delayed if they don't - I'll have to confirm the correct address before shipping.
Shipping Single Item Orders will be shipped within 1-3 business days of payment being cleared with Paypal.

Multi Bridal orders can take between 3 -5 days to complete then once shipped
Australian orders should arrive within 2- 5 days of Shipping.
Everywhere else within 10-14 Business days after Shipping.
I will send you shipping conformation the same day as I Ship your Item.

All parcels will be sent through Australia Post using regular mail, If you would like to upgrade the postage, please convo me and we can work something out and the postage price will be adjusted.

Your Purchase will arrive in in a padded post pack carefully packaged & wrapped in tissue and in a drawstring pouch.

International Policies:
All customs fees and tariffs are the responsibility of the buyer.

Refunds and Exchanges No Exchange or refunds on Earrings Due to sanitary reasons/ health regulations.

All care will be taken to package item so it arrives intact, but accidents do happen, so please e-mail me if there is a problem.

Additional Policies and FAQs Sometimes Multi bridesmaids orders can take up to 5 days to complete before shipping.

-Overseas Orders
I ship from australia so to avoid disappointment when you are shopping from my collections keep in mind U.S and other parcels that are not within Australia take between 10-14 Business days to arrive at destination after being shipped.

'MUST READ"
BRACELET INFORMATION
Bracelets made with Rhinestone Balls have claws holding the rhinestones in.
The claw can get caught on delicate fabrics and snag, tear or pull treads.
If you choose to wear the bracelet and this happens. I can not be held liable for any damage that may happen to garments as I have given warning before purchase.

- Reserved listings will only be listed for 7 days after you request it to be put in my shop

CUSTOM ORDERS:
I am happy to do slight adjustments to my current designs Eg: pearl sizes or colours, positioning of roundels or rhinestone balls or changing findings to 14k gold fill, or to sterling silver. Rhinestone balls and roundels in gold plated instead of silver.
Lengthen or shorten a Necklace.
Custom Orders -Must be paid in full before any work is commenced on order

Extreme care is taken to ensure that all pieces have a high quality finish and all single item orders on my site are ready for shipping within 3-5 of payment being received by me through pay-pal.